Last updated 19 August 2026
1. Who we are
These Terms of Service (“Terms”) are issued by APTRANET LIMITED, trading as Aptranet (“Aptranet”, “we”, “us” or “our”). We are a company registered in England and Wales under company number 14849936. Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
These Terms apply to www.aptranet.com, related marketing pages, and any account, form or content we make available on those pages (together, the “Website”). They also apply to your creation and use of a Management Console account, except where a more specific term applies.
If you subscribe to Cloud CDN, Cloud DNS or any other paid Aptranet service, that subscription is also governed by the Subscription Services Agreement. If there is a conflict about a paid service, the Subscription Services Agreement prevails for that service. Our Privacy Policy explains how we handle personal data and is incorporated into these Terms.
2. Acceptance
By accessing the Website, creating an account, submitting a form, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, you must not use the Website or create an account.
If you use the Website or open an account on behalf of a company or other organisation, you represent that you have authority to bind that organisation. In that case, “you” means the organisation and the people who use the account for it.
You must be at least 18 years old, or the age of majority in your place of residence if higher, to form a binding contract with us. The Website and paid services are intended for business customers. If you are a consumer under UK law, nothing in these Terms takes away rights that cannot legally be excluded.
3. Accounts and security
Some features require an account. You must provide accurate, current information and keep it updated. You are responsible for everyone who uses your account, including organisation members and API credentials, and for keeping passwords, passkeys and recovery codes confidential.
Notify us at support@aptranet.com if you believe an account or credential has been compromised. We may suspend or restrict access if we reasonably believe security, these Terms, the Subscription Services Agreement, or applicable law has been breached.
4. Using the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You must not:
- use the Website in any way that breaks applicable law, including export, sanctions, privacy, intellectual-property or computer-misuse law;
- attempt to gain unauthorised access to the Website, accounts, APIs, or any related system;
- probe, scan or test the vulnerability of the Website except with our prior written consent;
- introduce malware, or attack the Website with a denial-of-service or similar attack;
- scrape, harvest or systematically copy Website content except through ordinary browser use or a documented public interface;
- interfere with anyone else’s use of the Website;
- impersonate Aptranet, our staff, or another person;
- send spam, unsolicited bulk messages, or deceptive communications through any form or contact channel we provide;
- use the Website to exploit or harm children; or
- submit content that is unlawful, fraudulent, defamatory, or that infringes another person’s rights.
You are responsible for the equipment, network and security of the devices you use to reach the Website.
5. Enquiries and website forms
Sales, contact and emergency forms on the Website are protected by reCAPTCHA Enterprise. By submitting a form you confirm that the information is accurate and that we may use it to respond, assess the request and protect the service from abuse. Emergency forms are for genuine incidents. They are not a substitute for contacting emergency services.
6. Paid services and the console
Cloud CDN and Cloud DNS are ordered in the Management Console or by a written order. Those services, including fees, usage, suspension and acceptable use of the edge network, are governed by the Subscription Services Agreement and the plan you select at checkout or in an order.
Published prices are in euros and exclude VAT and other taxes unless we say otherwise. The price and included usage that apply to you are those shown at checkout or in your order, not an older marketing page. We may correct obvious pricing errors.
7. Our content and your content
The Website, including text, design, trade marks, logos and software, is owned by Aptranet or our licensors. You may not copy, modify or distribute it except as needed to use the Website in the ordinary way, or with our written permission.
If you send us feedback, suggestions or other material, you grant us a non-exclusive, worldwide, royalty-free licence to use it to operate and improve our products. You still own your own content. For content you deliver through Cloud CDN or Cloud DNS, the licence and responsibilities in the Subscription Services Agreement apply.
8. Third-party sites and services
The Website may link to third-party sites, including our status page, payment pages, map tiles and social profiles. We do not control those sites and are not responsible for their content or practices. Your use of them is at your own risk and subject to their terms.
9. Changes, availability and suspension
We may update, suspend or withdraw any part of the Website. We do not guarantee that the Website will be uninterrupted, error-free or available at any particular time. Planned or emergency maintenance may occur without notice where reasonably necessary.
We may suspend or terminate access to the Website, with or without notice, if we reasonably believe you have breached these Terms, if we are required to do so by law, or if we discontinue the Website.
10. Disclaimers
The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that Website content is complete, current or free of errors, or that the Website is free of harmful code.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under the laws of England and Wales.
11. Limitation of liability
Subject to the previous section, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, goodwill, data or anticipated savings, whether arising in contract, tort (including negligence) or otherwise, even if we were advised that the loss was possible.
Our total aggregate liability arising out of or in connection with the Website and these Terms is limited to one hundred pounds sterling (£100), or, if you have paid us fees for a paid service in the twelve months before the claim, the liability cap in the Subscription Services Agreement applies to that paid service instead.
12. Indemnity
You will defend and indemnify Aptranet, and our officers, employees and contractors, against claims, damages, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Website, or content you submit, except to the extent caused by our own negligence or wilful misconduct.
13. Governing law and courts
These Terms and any dispute or claim arising out of them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer habitually resident in Scotland or Northern Ireland you may also bring proceedings in your home courts.
If you are a consumer habitually resident in the European Economic Area or Switzerland, mandatory consumer protections of your country of residence still apply, and you may bring proceedings in the courts of that country where the law requires.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. The revised Terms apply from the date they are posted, unless a later effective date is stated. If you continue to use the Website after the change, you accept the revised Terms. For material changes that affect a paid subscription, we will give notice as required by the Subscription Services Agreement.
15. General
If any provision of these Terms is held invalid, the remaining provisions continue in effect. A failure to enforce a right is not a waiver of that right. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a reorganisation or sale of our business.
These Terms, the Privacy Policy and, where applicable, the Subscription Services Agreement are the entire agreement between you and us about the Website. They replace any earlier understandings on the same subject.
16. Notices and contact
We may notify you by email to the address on your account or by posting a notice on the Website. Email notices are effective when sent; posted notices are effective when published. Keep your email address current.
Legal notices to us must be sent by courier or recorded post to APTRANET LIMITED, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, and copied by email to support@aptranet.com. For privacy requests use privacy@aptranet.com. For ordinary support, email or use Contact.